Support

Frequently asked questions

How do I sign in for the first time?

With the invitation code sent by your supervisor or your company's owner. When you create your account, choose "I have an invitation code" and type it. If you tapped the invitation link, the code is already filled in.

I forgot my password

On the sign-in screen tap "Forgot your password?" and follow the code sent to your email.

I have no signal inside the store

Keep working. Notes, dates and merchandising photos are saved on your phone and sent automatically when the signal returns. Your home screen shows how many items are waiting for signal.

Why does the app ask for my location?

Only when taking the photo of finished work (merchandisers), to confirm it was taken at the store, or if you choose your current location as the start or end of your route. The app does not track you during the day.

Who sees what I record?

You, your supervisor and those who lead your team within your company. More details in the privacy policy.

How do I change my weekly route?

In "Weekly route" you can add stores, choose where you start and end, and tap "Organize route". If you are a merchandiser, your route is assigned by your supervisor; you can change your start and end points.

How do I delete my account?

In the app: Settings → Account and security → Delete my account. Your email, phone number, photo and access are deleted. If you are the owner and your company has other people, email us and we'll resolve it with you.